DESIGNED AROUND REAL USERS
User Experience
We shape digital products around real user needs, so they deliver genuine value, feel effortless to use, and prove themselves day after day.
Products that are clear to use
From analysis and concept work to user testing and validation, we turn complexity into clear next steps, so your product decisions rest on real user evidence rather than guesswork.
UX Discovery & Strategy
We create clarity at the very start of a digital initiative. Together we pin down user needs, business goals, and the areas where focused effort will pay off most.
UX Concept Development
We translate requirements into structured UX concepts, complete with user flows, interaction logic, and clear solution approaches for design and build.
Reviews & Usability Analysis
We assess existing products from a UX and usability angle and give you an honest read on where users struggle, what gets in their way, and what to fix first.
User Testing & Validation
We put concepts, prototypes, or live products in front of real users, so decisions rest on observed behaviour instead of assumptions, well before the budget is spent.
Optimisation & Improvement
We improve existing products, journeys, and features in a focused, pragmatic way, from ironing out usability issues to sharpening the features that matter.
UI Design & Visual Support
We craft the visual interface for your product, whether as part of an end-to-end project or as polished UI concepts for early presentations and pitches.
What our clients say
See how companies experience working with us, from the first idea to a user-friendly digital solution.
DRVN and OR have worked together since the earliest days of DRVN, and the relationship our teams built made the collaboration feel as if we were one company. OR's team was extremely knowledgeable and helped us deliver a very complex rewrite of a legacy connected vehicle system.
OpenResearch proved to be an exceptionally capable and reliable partner on a forward-looking IT project. The cooperation was always positive and I am already looking forward to the next projects.
We are very pleased to work with OR in the implementation of experiments and pilots. I would especially like to emphasize how quickly and thoroughly the entire team works.
Start with a free UX workshop
Looking for a hands-on starting point? Our free UX workshops help you spot the biggest opportunities, get stakeholders onto common ground, and agree on the right next steps.
UX Discovery / Exploration Workshop
UX Expert Review / Usability Review Workshop
User Journey & Process Optimisation Workshop
Design Thinking / Ideation Workshop
Frequently asked questions
The questions we hear most often about this service.
Do you offer UX and design, or only development?
Both, and they work best together. We run UX discovery, concept development, usability reviews, user testing, and UI design, either as a standalone engagement or as part of building the product. Good UX is not decoration for us; it is how we reduce risk and build the right thing.
Can you improve the UX of an existing product?
Yes. We run usability reviews and user testing on existing products, pinpoint where users struggle, and improve journeys and features in a focused, pragmatic way rather than redesigning for its own sake.
Do you do user research and testing?
Yes. We test concepts, prototypes, and live products with real users to replace assumptions with evidence, so you invest in what actually works before committing to build.
Ready to improve your User Experience?
Tell us where your product feels harder to use than it should, and we will take it from there.
Get in touch
All services at a glance
User Experience is one part of what we do. Explore the full range of digital solutions we build.
- Mobile App Development Native and cross-platform apps built for modern users.
- Web & Frontend Development Fast, accessible interfaces built with modern frontend tech.
- Backend & API Development Robust backends, APIs and integrations built to scale.
- Software Architecture Future-proof architecture for complex systems.
- Platform Engineering Cloud platforms built, migrated, and operated.
- AI & Data Science Data-driven solutions that create real value.
- Connected Vehicle Solutions Digital solutions for connected mobility and IoT.
- User Experience Intuitive experiences for better digital products.
- Dispatching / Logistics Systems Smart scheduling and dispatch for efficient operations.