Manual handovers set the pace
Each handover between Porsche Austria, ÖAMTC and Assist used to be a manual communication step. Those steps set the pace of the whole process and added waiting time for the customer at the roadside.
Industry
Logistics & Dispatch Operations
Dispatch, scheduling and case-handling systems for operations that move work between people, vehicles and partners, built around how the operation actually works, not around the constraints of a standard tool.
What slows dispatch operations down
Standard software that does not fit
Off-the-shelf scheduling tools rarely match how a real operation works, so planners end up working around the software instead of with it.
Plans that change during the day
Delays, cancellations and new jobs come in throughout the day. Dispatchers need to reschedule without the plan falling apart.
Processes that cannot be measured
While handovers happened by phone, the process could not be measured. Digitising them at Porsche Austria made 14 previously unavailable KPIs measurable.
Where we have done this
Named projects from this industry, with the outcome they produced.
What we build for operations
Systems built around your processes, your resources and the systems you already run.
Custom dispatch and scheduling
Scheduling and dispatch tailored to the operation, so planners assign the right resource to the right job without wrestling the software.
Automatic case distribution
Cases routed to the receiving party automatically, complete, instead of being read out and re-typed at each step.
Route and resource optimisation
Schedules turned into efficient plans, cutting empty runs, idle time and cost.
Real-time tracking and status
A live view of jobs, vehicles and staff, so decisions follow what is actually happening on the ground.
Dispatcher dashboards
Control-room views that surface what needs attention now, so a busy day stays manageable.
Integration and scale
Connected to fleet, ERP, telematics and communication tools, and designed to grow from one site to nationwide operations.
Technology and domain knowledge
Domain topics from this work.
- Scheduling
- Routing
- Real-time rescheduling
- Case distribution
- Multi-party processes
- Fleet and telematics integration
- ERP integration
- Operational KPIs
Walk us through a typical day
Where do the manual steps sit, and which systems are involved? We will show you where custom software earns its keep.
